Doll Hire
Professional. Discreet. Affordable.

Standard Terms & Conditions For DHUK GOODS

Version: 19 APRIL 2019

These Terms and Conditions, together with and Privacy Policy herein, set out the terms under which DHUK Goods are hired or sold by Us through Our Online Shop, “dollhireuk.com”. Please read these Terms and Conditions carefully and ensure that You understand them before declaring Your acceptance of these Terms and Conditions. If You do not agree to be bound by these Terms and Conditions, You can not place an order to Purchase Goods.

1

DEFINITIONS AND INTERPRETATIONS

 

1.1

In these Terms and Conditions of Hire, unless the context otherwise requires, the following expressions have the following meanings:

 

Contract”

means a contract for Goods between You and Us as set out in in Clauses 4, 5, 6, 7 and 8;

 

Goods”

means a) hire of specialist Goods “TPE & Silicone Sex Doll” with a “Care kit” and “Garment(s)” for the period and fee as specified in Your Order (and confirmed in Our Order Confirmation). The Hirer is to return the specialist Goods with accessories on the last day of the hired period. The approximate replacement value of one “Sex Doll” with accessories is £1,500. The specialist Goods are provided by Us to the Hirer as specified in for a specified duration and fee;

b) sale of Goods including but not limited “Cleaning Solutions”, “Irrigators”, “Lubricants” or “Tools”

 

Delivery Date”

means the date the Goods will be delivered to You at the address specified in the Order Confirmation.

 

Collection Date”

means the date You must have Goods packaged ready for pickup by Our Courier from specified address in the Order Confirmation.

 

Order”

means a request by You for the Goods via Our website in accordance with these Terms;

 

Order Confirmation”

means Our confirmation of Your Order which is accepted when We send an email confirming Your purchase

 

Price”

Has the meaning in Clause 7

 

Purchase”

means the acceptance of an Order for the purchase of Goods by Us via the Website

 

Replacement Cost”

means the cost of replacing a TPE & Silicone sex doll or part of it including but not limited to the cost of the doll or part of it. Any loss or damage that is not repairable or that would cost more to repair than the market value of the Goods.

 

Special Offer”

means an offer or promotion advertised by Us

 

Terms & Conditions”

means the Terms and Conditions of hire set out in this document together with the Website Terms and Privacy Policy

 

You/Your/Customer/Hirer”

means the person paying for the Order of Goods or the individual(s) tendered in the delivery address.

 

We/Us/Our/Owner”

means Doll Hire UK (DHUK), (is the owner of the hire goods)

 

Website/Online Shop”

means Our website located at www.dollhireuk.comor any subsequent URL which may replace them.

2

INFORMATION ABOUT DOLL HIRE UK (DHUK)

 

2.1

Our Site, www.dollhireuk.com, is operated by DHUK of Unit 22729, PO Box 155113, Birmingham B2 2NJ, UK.

3

ACCESS AND USE OF WEBSITE

 

3.1

Access to Our Website is free of charge.

 

3.2

It is Your responsibility to make any and all arrangements necessary in order to access Our Website.

 

3.3

Access to Our Website is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Website (or any part of it) at any time and without notice. We will not be liable to You in any way if Our Website (or any part of it) is unavailable at any time and for any period.

 

3.4

Use of Our Online Shop is subject to these Terms of Use and Privacy Policy. Please ensure that You have read these carefully and that You understand them.

 

3.5

Where You create an Online Shop account to submit Orders, You represent and warrant to Us that You have the capacity to understand, accept and comply with these Terms and Conditions. The information You provide in the course of creating such an account is complete, accurate and up-to-date for billing and delivery.

 

3.6

As part of Our Website account creation process You will be asked to provide Your email address and to select a unique password. You are solely responsible for ensuring You keep Your account username and password secret. We shall not be liable for any loss suffered by You in connection with any failure to keep account usernames or passwords secret. Acceptance or Non-acceptance for an application is completely Our discretion.

4

GENERAL CONDITIONS OF MAKING A PURCHASE

 

4.1

These Terms and Conditions shall apply to all Orders and Purchases of Our Goods made by You.

 

4.2

The advertisement of Goods on the Website or in our publications constitutes an “invitation to treat” and Your Order constitutes a contractual offer in accordance with Clauses 5 to12 (as appropriate).

 

4.3

We will not file a copy of these Terms and Conditions specifically in relation to Your Purchase. We may update the version of these Terms and Conditions on the Website from time to time, and We do not grantee that the version You have agreed to will remain accessible. We therefore recommend that You download, print and retain a copy of these Terms and Conditions for Your records.

 

4.4

The only language in which We provide the Terms and Conditions is English.

5

MAKING A PURCHASE OF GOODS ON OUR WEBSITE

 

5.1

Our Online Shop will guide You through the process to hire or buy Our Goods.

 

5.2

Before submitting Your Order to Us You will be given the opportunity to review Your Order and amend any errors. Please ensure that You have reviewed the details (Goods listed, the quantities, duration of hire and prices) of Your Order carefully before proceeding to “Checkout”.

 

5.3

Complete Your details and those tendered for delivering of Goods (if different from You), declaring You or the tendered Recipient are of age as specified in Clause 6 and Sub-clause 11.3 and that You accept the risks as specified in Clause 13.

 

5.4

You will then be transferred to Our secure third party payment gateway to process Your payment details.

 

5.5

We will send You an initial acknowledgement by email to confirm that Your Order is being processed and once We have checked whether We are able to meet Your Order and whether payment has been successful, We will either send You an:

   

5.5.1

Order Confirmation by email (“Confirmatory Email”) (at which point Your Order will become a Purchase and shall conclude the Contract between You and Us) or alternatively,

   

5.5.2

email that We are unable to meet Your Order. Where We are unable to accept Your Order due to the requested Goods (as appropriate) being unavailable and We will aim to advise You when We expect the requested Goods to become available.

 

5.6

The Order Confirmation email shall contain the following information:

   

5.6.1

Confirmation of the Goods Ordered including product name, Date of Delivery and Collection, hire duration, hair colour and or type of outfit;

   

5.6.2

Fully itemised pricing for the Goods Ordered including, where appropriate, the security deposit, delivery fees and any other charges;

 

5.7

Once the Confirmatory Email has been sent to You, We will deliver the Goods in accordance with Clause 12.

 

5.8

If We, for any reason, do not accept or cannot fulfil Your Order, no payment shall be taken under normal circumstances. If We have taken payment any such sums will be refunded to You as soon as possible and in any event within 3 banking business days.

6

AGE OF CONSENT

 

6.1

Customers may only purchase Goods through Our Website if they are at least 18 years of age.

 

6.2

Where Goods may only be purchased by persons of a certain age You will be asked when placing an order to declare that You (or recipient of the Goods) are of appropriate age to purchase and use the requested Goods, and You agree to providing proof of age if requested by Our courier service provider.

 

6.3

If We discover or are of the opinion (as to which We shall have sole discretion) that You are not entitled to order certain Goods, We shall be entitled to cancel the Order immediately, without notice. This will result in a charge.

7

PRICING AND AVAILABILITY

 

7.1

The price of Goods shall be stipulated on the Website or as otherwise advised by Us via an advertisement. The Price of Goods for Hire are for a duration and are exclusive of the security deposit and VAT. The Price of Goods for Sale are inclusive of VAT.

 

7.2

Under contract a refundable security deposit is payable for each “Sex Doll” hire when You Place an Order for Goods.

 

7.3

We make all reasonable efforts to ensure that all Prices shown on Our Website are correct at the time of going online. We reserve the right to change Prices and to add, alter, or remove promotional codes or Special Offers from time to time and as necessary. Changes in Price will not affect any Order that You have already placed.

 

7.4

We will verify Prices as part of Our sale procedures so that the correct Price will be stated when You pay for the Goods.

 

7.5

In the unlikely event that We have shown incorrect Pricing information, We will contact You via email before proceeding with Your Order to inform You of the mistake and to ask You how You wish to proceed. We will give You the option to purchase the Goods for hire at the correct price or to cancel Your Order (or the affected part thereof). If We do not receive a response from You within 24 hours of placing the Order We will treat Your Order as cancelled and notify You of the same by email.

 

7.6

In the event that the price of Goods that You have ordered changes between Your Order being placed and Us processing that Order and taking payment, You will be charged the price shown on Our Site at the time of placing Your Order.

 

7.7

When making a purchase of Goods there will be a delivery charge in addition to the Price. If You require delivery or collection on a specified day this may be subject to further charges. We will inform You of this during the ordering process and before the Contract between You and Us is concluded.

 

7.8

We make all reasonable efforts to ensure that descriptions of Our Goods correspond to the actual Goods that will be provided to You. However, please note that We cannot describe every component of Goods.

 

7.9

We neither represent nor warrant that all Goods will be available at all times and cannot necessarily confirm availability until confirming Your Order. Availability indications are provided on Our Site. However, such indications may not take into account orders that have been placed by other customers during Your visit to Our Site.

 

7.10

Please note that sub-Clause 7.5, 7.8 and 7.9 do not exclude Our responsibility for mistakes due to negligence on Our part and refers only to variations of the correct Goods, not to different Goods altogether.

 

7.11

Any use by You of a coupon in respect of an order shall only be permitted where used by the person for whom it is intended and for a single use. Coupons are not valid in conjunction with any other offer. There is no cash alternative available in respect of the coupon. Coupons cannot be used after the expiration date and will only be accepted if submitted at the point of Order. 

8

PAYMENTS, SECURITY DEPOSITS AND ADDITIONAL FEES

 

8.1

Payment for the Goods, Security Deposit(s) and Delivery Fee(s) must be paid in full prior to Your Order being accepted and a Contract being formed.

 

8.2

In respect of the “Sex Doll” Goods Ordered We require a Security Deposit of £450 per “Sex Doll”. The Security Deposit will be held by Us in the event that the Goods are not returned to Us on the Collection Date as specified in the Contract. The Security Deposit will be charged by way of pre-authorisation against Your credit or debit card which will reduce Your available balance by the full amount of Security Deposit.

 

8.3

The Security Deposit for Goods for Hire will be refunded via original method of payment once returned hired Goods have been fully inspected by a member of Our team.

 

8.4

The Delivery/Collection fee is calculated based on quantity of “Sex Doll” Goods Ordered. The Price and payment details will be confirmed in the Order Confirmation. Your chosen payment method will be charged as indicated.

 

8.5

An administration fee of £60 will apply if a variation of a contract has been agreed less than 7 days before delivery Date. Such a variation includes, but is not limited to, a change in Delivery or Collection Location, Delivery or Collection Date or Goods.

 

8.6

Payment must be made in British sterling either by credit or debit card. We accept Visa, American Express or MasterCard credit and debit cards.

 

8.7

If there is a delay in returning hired Goods on the Collection Date as specified in the Order Confirmation, You will be charged for hired Goods a fee of £300 per “Sex Doll”, £5 for “Underwear”, £15 for “Casual or Formal Garment”, £25 for “Aftercare Kit or Penis” per week and £30 Collection Service fee.

9

PRIVACY

 

9.1

Our Privacy Policy forms part of these Terms and Conditions and details how We will deal with Your Personal Information including payment information.

 

9.2

We may use Your personal information to:

   

9.2.1

fulfil orders placed by You;

   

9.2.2

process Your payments;

   

9.2.3

carry out credit checks

   

9.2.4

disclose information about You if We have a legal duty to do so

   

9.2.5

help You navigate and/or access Your Account on Our Website

   

9.2.6

analyse purchasing preferences

10

OUR CANCELLATION RIGHTS

 

10.1

We may cancel Your Order at any time before We are due to deliver the Goods under the following circumstances:

   

10.1.1

The required personnel and/or required material necessary for the provision of the Hire Goods and/orServices are not available; or

   

10.1.2

An event outside of Our control is likely to continue for 24 hours or more We will:

a) inform You as soon as reasonably possible; and

b) provide details of any new dates, time or availability of Goods for Hire as necessary. In such cases if the duration of Hire is shorter than the 5 days, We will inform of the sums and any refund due to You, or

b) cancel the order as a result of the event outside of Our control and inform You of the cancellation via email. In such cases, no payment will be due from You and if You have already made any payment to Us, such sums will be refunded to You.

 

10.2

Eligibility for refunds may vary according to the Goods ordered. You will be required to pay for Goods up until the point at which You inform Us that You wish to cancel (please note that this may include charges for preparatory work that We have undertaken where We have reasonably incurred costs) in accordance with Clause 14. Such sums will be deducted from any refund due to You.

 

10.3

If We cancel Your Order under Sub-clause 7.4, 7.10 or 10.1.2 and We have taken payment any such sums will be refunded to You as soon as possible and in any event within 3 bank business days. If We cancel Your Order, You will be informed by email and the cancellation will be confirmed in writing by email.

 

10.4

Any refunds due will be made using the same payment method that You used when ordering the Goods for Hire in accordance with Clause 8.

11

WARRANTY & HEALTH DECLARATION

 

11.1

We warrant that the Goods will be of satisfactory quality and will comply with the requirements contained in any Order Confirmation. Our Goods for Hire are cleaned rigorously before dispatch using an antimicrobial solution.

 

11.2

Any recommendation or suggestion relating to any of the Goods made by Us is given in good faith, but it is for You to satisfy yourself as to the suitability of the Goods and Services for Your purposes.

 

11.3

You warrant and undertake to Us that:

   

11.3.1

You are legally capable of entering into binding contracts, and You have full authority, power and capacity to agree to these Terms and Conditions;

   

11.3.2

the information provided in Your Order is accurate and complete; and

   

11.3.3

You will be able to accept delivery of the Goods; and You will return the Goods for Hire on the specified date in the condition You received them.

   

11.3.4

You will use condom(s) and/or femidom(s) when using Our Goods and will wipe the doll clean with antimicrobial solution after each use and clean the removable orifices as as per instruction booklet.

   

11.3.5

You confirm that You do not have or have had the following Sexually Transmitted Infections (STIs) Chlamydia, Syphilis, Herpes, Bacterial Vaginosis, Hepatitis B, Hepatitis C or HIV.

12

DELIVERY AND RETURN COLLECTION

 

12.1

Unless We otherwise agreed with You, We will begin providing the Goods on the date agreed when You made Your Order (which We shall confirm in the Order Confirmation). You are responsible for ensuring that We have accurate information for delivery at least 3 days before date of delivery.

 

12.2

If You request that the Goods are delivered within the cancellation (or “cooling off”) period, Your right to cancel may be limited or lost. Please refer to Clauses 14 for more details on Your cancellation rights.

 

12.3

We shall use all reasonable endeavours to meet any date agreed for delivery. Notwithstanding the foregoing, We shall not be liable for any losses, costs, damages or expenses incurred by You or any third party arising directly or indirectly out of any failure to meet any delivery date where events are outside of Our control.

 

12.4

Delivery of the Goods (if appropriate) shall be to To Your Billing address or the tendered delivery address as specified in the Order Confirmation. It is Your responsibility to make all arrangements necessary to be available to sign for Goods on the Delivery Date.

 

12.5

You must ensure Your Order of Goods delivered are correct, complete and in good condition upon receipt of the Goods. You should check the Goods at Your earliest convenience and report any issues within 24 hours of Delivery. We cannot be held responsible for any error discovered after this inspection period. If You inform Us of any issue within the time period specified, We will use Our reasonable endeavours to rectify any quality or fitting issues.

 

12.6

Unless otherwise agreed with Us, You will ensure all Goods are cleaned, correctly packaged and available to hand over to the courier on the Collection Date from the address specified in the Order Confirmation. Late fees will apply as detailed in Clause 8, Sub-clause 11.3 and Clause 13.

 

12.7

If the information You provide or the action You take under Clause 5 and 7 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of delayed, incomplete or otherwise incorrect information or action that you have provided or taken, We may charge You a reasonable additional sum for that work as detailed in clause 8.

 

12.8

In certain circumstances, for example where there is a delay in You sending Us information or taking action required under sub-Clause 7.5, We may suspend the Goods and will inform You of that suspension by email.

13

TITLE, RISK, LOSS AND DAMAGE

 

13.1

Ownership of Goods hired to You remains with Us and You shall not at any time sub-let or charge for the Goods.

 

13.2

Risk in the Goods will pass to You from the time You (or someone on Your behalf) signs for the Goods at the tendered delivery address.

 

13.3

We will not be held liable in anyway, shape or form for any injuries, allergies or illnesses including Sexually Transmitted Diseases (STIs) sustained by You from handling, storing or using the Goods.

 

13.4

You are responsible for, and shall take adequate measures to protect the Goods from loss or damage. Subject to Clause 8.1 below, the Customer shall indemnify Us against any loss or damage to the Goods and in the event that the Goods are damaged beyond repair You will pay an amount equal to the full replacement cost of the Goods in question.

 

13.5

We will be entitled recover payment for the Hire Goods delivered to You even where ownership has not been passed to You.

14

YOUR LEGAL RIGHTS AND CANCELLATION OBLIGATIONS

 

14.1

You may cancel the Contract by email, (quoting Your order number and security deposit reference(s) to [email protected]), only up to the earlier of:

   

14.1.1

14 days (excluding Saturdays, Sundays and bank holidays) following the day after We accept Your Order or

   

14.1.2

7 days before the delivery date. Without incurring cancellation fees.

 

14.2

Unless You cancel a Contract in accordance with Sub-clauses 14.1, cancellation by You of a Contract made:

   

14.2.1

between 6 to 3 days prior to the Delivery Date will be subject to a cancellation fee of 50% of the Grand Total less the security deposit; and

   

14.2.2

2 days prior with be charged the full price of the Goods less Security Deposit

 

14.3

If You prefer to contact Us directly, You can call 07904 163 299. However, We are unable to confirm changes to a Contract by telephone.

 

14.4

We may ask You why You have chosen to cancel and may use any answers You provide to improve Our services in the future. However, please note that You are under no obligation to provide any details if You do not wish to.

 

14.5

If You cancel after delivery of the Goods but the hire period is not yet complete You will still be required to pay up until the point at which You inform Us that You wish to cancel. The amount due shall be calculated in proportion to the duration full Price for the Goods already provided. Any sums that have already been paid for the Goods shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 3 days subject to a full inspection of the Goods returned and in any event no later than 14 calendar days after You inform Us that You wish to cancel. Refunds will be made using the same payment method You used when ordering the Services.

 

14.6

You may be entitled to cancel immediately by giving Us written notice in the following circumstances:

   

14.6.1

We breach the Contract in a material way and fail to remedy the breach within 24 hours of You asking Us to do so in writing; or

   

14.6.2

We go into liquidation or have a receiver or administrator appointed over Our assets; or

   

14.6.3

We change these Terms and Conditions of Hire to Your material disadvantage; or

 

14.7

Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

15

OUR LIABILITY

 

15.1

We do not limit Our liability for fraud, fraudulent misrepresentation or any other areas of liability which cannot be limited by law.

 

15.2

We will use its reasonable endeavours to rectify any errors found by replacing the Goods in question wherever possible within 24 hours, or offering a discount/refund if no alternative is available. However, We will not be liable for any loss suffered by You if You have not complied with the Clause 12 above.

 

15.3

If We fail to deliver the Goods (or any instalment) for any reason (other than any cause beyond Our reasonable control or through Your fault), Our liability shall be limited to a refund for the non-delivered Goods.

 

15.4

We will not be liable to You under any statute or in contract, tort or otherwise for any:

   

15.4.1

loss of profit; or

   

15.4.2

indirect or consequential loss, which arises out of or in connection with these terms and conditions or any Contract.

 

15.5

Subject to Sub-clauses as set out 5.2 and 12.5 in respect of each Contract, Our liability (whether such liability arises in contract, tort or otherwise) is limited to the cost of the hire of the Goods under that Contract paid by You.

 

15.6

Lost or Stolen Goods—It is Your responsibility to ensure that all Your personal items are removed from the Goods prior to the return of Goods to Us. We accept no responsibility or liability for any personal items returned in error with the Goods.

16

CUSTOMER SERVICES

 

16.1

We always welcome feedback from Our consumers and, whilst We always use all reasonable endeavours to ensure that Your experience is a positive one, We nevertheless want to hear from You if You have any suggestions or cause for complaint.

 

16.2

For general questions, suggestions or complaints, contact Us via Our Website Contact Form [https://dollhireuk.com/contact-us].

 

16.3

For matters relating to Our Goods or Your Order, please contact Us by phone on 07904 163 299 or by sending an email to [email protected]

16.4 For matters relating to cancellations, please contact Us by sending an email to [email protected].

17

OTHER IMPORTANT TERMS

 

17.1

We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, You will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

 

17.2

You may not transfer (assign) Your obligations and rights under these Terms and Conditions for Goods (and under the Contract, as applicable) without Our express written permission.

 

17.3

The Contract is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

 

17.4

If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

 

17.5

No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

18

LAW AND JURISDICTION

 

18.1

These terms and conditions, each Contract and all non-contractual obligations connected with the same will be governed by the laws of England and Wales. The English and Welsh Courts will have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions, each Contract and all non-contractual obligations connected with the same.

 

18.2

By reading these Terms and Conditions, You confirm You understand and accept these Terms and Conditions for Purchase of Our Goods.

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